Customer Care
Shipping and Return Information:
If you wish to return or exchange an item purchased through LisaRobin.com, please follow the steps below.
1) Please fill out the Return Merchandise section on the back of the invoice (enclosed in your original order) and place it inside the return package.
2) Pack the items carefully to avoid damage in transit.
3) Affix the return label provided on the invoice on the outside of the return package.
- If the return label is not available, please address your return package to:
Lisa Robin Spas & Skincare
Returns Department
SusTus L.L.C.
251 Easterly Parkway Medical Center
State College, PA 16801
4) For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post).
We're sorry, return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance.
Your return request will be processed promptly.
- Returns are processed within 3-5 business days of receipt.
- An email will be sent to confirm the receipt and processing of your return request.
Please note: Only unopened products purchased on Online may be returned for refund or exchange.
If you have questions about returns, please contact us by phone at 1-814-272-0420
The quality and integrity of Lisa Robin skincare products and services are an extension of LisaRobin.com's core principles and culture. We at Lisa Robin are proud of what we do. We derive enormous satisfaction that our skincare and spacare innovations make such a positive impact on our customers’ health as well. Ours is a company where everyone is acknowledged, respected, and treated fairly, with opportunities to contribute, learn, grow and advance based on merit.